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SUPPORT & MAINTENANCE

HumanoidX Stays Your Partner
After Deployment.

Deploying a humanoid robot doesn't end at delivery. HumanoidX provides ongoing technical support, software updates, and performance optimization for your robot.

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SUPPORT TIERS

Choose Your Support Level

Essential

For event deployments and short-term rentals.

Email support within 24 business hours
Initial operator training (2h)
Usage documentation
Basic troubleshooting support
Included in all rentals

Standard

For permanent deployments with light supervision.

Phone support within 4 business hours
Quarterly software updates
Advanced operator training (4h)
Monthly performance report
On-site intervention (48h)
Included in monthly leases

Premium

For critical deployments requiring proactive support.

Dedicated 7-day support
Monthly software updates
Proactive performance monitoring
Priority on-site intervention (24h)
Continuous use case optimization
Quarterly strategy review
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WHY SUPPORT IS CRITICAL

Humanoid Robots Evolve Quickly

Humanoid robotics is a rapidly evolving technology. Manufacturers regularly release software updates that improve capabilities, fix bugs, and add new features. Without active support, your robot can quickly become suboptimal.

HumanoidX tracks updates from each manufacturer and applies them to your robots on a scheduled basis, with upfront testing to ensure they don't negatively impact your custom programming.

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Need Support for Your Robot?

Contact our team to discuss the right support level for your deployment.